Mkt223 customer service module 3 test 2020/mkt223 customer service

  
QUESTION 1
An outcome to a disagreement in which both parties walk away feeling that they got what they wanted or needed is a:
Problem event
Win-win situation
Rational situation
Long-term event
QUESTION 2
The circadian rhythm “clock” often establishes a body’s least period of performance.
True
False
QUESTION 3
Telling a customer, “You really don’t want that color, do you, Mrs. Brown?” is a:
Good method to get the customer to make a decision
Routine question asked by top sales professionals
Very positive approach to decisions
Way to sound as if you are challenging the customer’s decision making